Last updated: June 2026
At Tidal Breath Physiotherapy, your privacy matters to us. We are committed to protecting your personal and health information and using it appropriately to provide safe, effective and personalised respiratory physiotherapy care.
Tidal Breath Physiotherapy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What We Collect
We may collect:
Your name, contact details, date of birth and emergency contact details
Relevant medical history, diagnoses, medications and health information
Information about your respiratory function, mobility, treatment and equipment
Medicare, NDIS, DVA, private health or other funding details where relevant
Information provided by your GP, specialist, hospital, allied health professional, support provider, carer or family member where appropriate
Appointment, treatment and clinical records
Payment and billing information
Information you provide through our website, enquiry forms or other online services
Website usage information, including cookies, IP address and browsing behaviour.
How We Use Your Information
We use your information to:
Provide and coordinate your physiotherapy care
Assess, treat and monitor your health and progress
Communicate with you about appointments and your treatment
Communicate with other healthcare professionals involved in your care, with your consent
Coordinate services with NDIS providers, support workers, carers or family members where authorised
Process payments and manage NDIS, DVA, Medicare or private health claims where applicable
Maintain appropriate clinical and business records
Meet our professional, legal and regulatory obligations
Operate and improve our website and services.
We will only collect and use information that is reasonably necessary for these purposes. We do not sell your personal information or use your health information for third-party marketing.
Sharing Your Information
Where appropriate, we may share relevant information with your GP, medical specialists, hospitals, allied health professionals, support providers, NDIS providers, carers or family members involved in your care.
We will generally obtain your consent before sharing health information. Information may also be disclosed where required or authorised by law.
How We Store Your Information
Clinical and personal information is managed using Splose, our practice management and clinical record system, and Microsoft Outlook for email communication.
Our website is hosted through Squarespace.
We take reasonable steps to protect your personal and health information from loss, misuse, unauthorised access or disclosure. Access to information is limited to those who need it for legitimate clinical or business purposes.
Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
Website Analytics & Cookies
Our website uses Google Analytics to help us understand how visitors use our website and improve its performance.
Google Analytics may collect information such as your IP address, device information, browser type, pages visited and general location information.
Our Squarespace website may also use cookies and similar technologies to provide website functionality and understand website usage.
You can manage or disable cookies through your browser settings. This may affect some website functionality.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of information that is inaccurate, incomplete or out of date
Ask questions about how your information is collected or used
Make a complaint about the handling of your personal information.
If you have a privacy concern, please contact us in the first instance so we can investigate and resolve it.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact:
Tidal Breath Physiotherapy
info@tidalbreathphysio.com.au